Digital collections is table stakes at this point. How can you ensure your digital partner has the strategy & technology they need for successful digital collections?
Join industry experts for our three part webinar series to learn about the questions you need to ask a potential digital partner, what AI and machine learning really mean, and how to measure the success of a digital partner.
Session 1: The Basics
There are basic questions to ask a digital partner in the lead up to, and during, your RFP process. This session will cover those basic questions, as well as outlining the keys to a successful digital partnership.
Session 2: Pitfalls & Prevention
You hear terms like AI and Machine Learning, SMS and Email Deliverability, and omnichannel everywhere these days. This session will cover how to avoid vaporware and how to ensure the strategy your partner intends to employ is effective and customer friendly.
Session 3: Measuring Success
Once you’ve got a digital-first partner, you need to know how to measure success. We’ll talk about digital KPIs that extend past the traditional call center metrics, like website success, data gathering, sharing, and processing, and channel optimization.
This series is presented to you by iA Strategy & Tech, with generous support from LexisNexis Risk Solutions, and Katabat.