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Customer Loyalty & Experience in Retail | Brand Perspective | Virtual Loyalty360 Expo Session

00:47:00

Nov 18, 2020 12:53 PM

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Speakers

Matt Goldberg
Director PRO Strategy and Loyalty @Floor & Decor
Matt Goldberg is the Director of PRO Strategy and Loyalty for Floor & Decor. Over the past 3 years, Matt has managed the growth of the PRO department and developed the loyalty strategy for Floor & Decor, including creating, rolling out and optimizing PRO Premier Rewards, F&D’s Loyalty Program. Matt has loved contributing to the tremendous growth of the company and is passionate about driving loyalty in an industry where there is so much opportunity to gain Wallet Share. Matt is constantly thinking “What’s Next” in the realm of loyalty, and is excited to learn more from other Loyalty360 participants!
Sarah Sharp-Wangaard
VP Marketing @Hibbett Sports
Sarah Sharp-Wangaard has been Vice President Marketing for Hibbett Sports since 2013 and manages all aspects of the company’s Marketing efforts including; Mobile, Social Media, Direct Mail, Email, SEO, SEM, Paid Digital, Content Creation and more. In addition to Marketing Programming, she oversees Hibbett’s Customer Loyalty Program, Vendor Relationship Management, Collegiate Partnerships, In-store and Third Party Giftcard Programs and Public Relations efforts. Sharp-Wangaard is responsible for Hibbett’s in-house Marketing Team of seven and more than 20 agency partners nationwide.