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How the Pandemic Changed Consumer Behavior and How Those Changes Will Impact Your Operations
There have been a number of disruptions to the credit and collections landscape as a result of the pandemic, including record high consumer credit scores and record low charge offs. How can we use what we learned in 2020 and 2021 to prepare for a better 2022 and beyond? This will cover how to adapt to the changing regulatory landscape, as well as how to combat staffing shortages.

This is a three part webinar series. Each session is an hour long, with 30 minutes of crucial information and 30 minutes for you to ask the experts your questions, or to weigh in yourself.

Session 1: Setting the Table
-What to expect from the changing credit landscape as we emerge from the pandemic,
-The extremely active regulatory environment from 2021 and what to expect in 2022
-How consumer behaviors have changed in the last two years, and how your strategies need to change, too

Session 2: Staffing Challenges
-How to respond to the staffing shortage,
-How work from home has changed staffing and training,
-How technology has changed staffing and training,
-Staff recruitment strategies

Session 3: Adapting & Planning Ahead
-How can agencies and debt buyers adapt to the changing landscape?
-How can collections departments of creditors/banking adapt?
-Where must collections departments invest in order to keep up?
-Bold predictions for 2023.
Webinar is over, you cannot register now. If you have any questions, please contact Webinar host: Erin Kerr.