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TLP Speaking with confidence on the telephone- P1
A one hour webinar via zoom developing your Business English skills in speaking professionally on the telephone. An opportunity for Q&As. A comprehensive pack to take away full of vocabulary lists and useful templates included in the price. Contact Toby Higson, toby@tlp.lu for more information. Recommended for participants with a good foundation in English.

Benefits for you:

English Language Development

• Use a wide range of expressions used in professional telephone calls.
• Understand the different conventions in starting and finishing a professional telephone call.
• Understand a wide range of common phrasal verbs, acronyms and business idioms typically used in professional telephone calls.
• Deploy terms and expressions used to ‘soften’ a difficult message to internal or external contacts by telephone.

Professional skills development

• Critically reflect on how to use the telephone effectively in communicating to a wide range of audiences.
• Making small talk on the telephone with established professional contacts.
• Effectively communicate difficult messages and deal with difficult questions on the telephone.
• Overcome communication breakdowns on the telephone.
• Communicating in a way that is sensitive to both your audience and the current Covid-19 context.

Aug 19, 2020 06:00 PM in Paris

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Registration fee 25.00EUR
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Toby Higson
Director and Founder @The Language Partnership
I specialise in business communication and have worked in training and development all my career. My clients range from individuals to large multinationals and have included factories, banks, law firms, European Institutions and universities. I have worked extensively across the UK, Belgium, Luxembourg and France. I have also provided best practice consultancy to language schools aiming to achieve an outstanding experience for learners. My book 'Qualifications in the UK, How to make the right choices', explains how to judge the quality of courses and language schools. I completed my Post Graduate Certificate in Education in 2004 from the Institute of Education, University of London, finishing joint top in my year group.