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SC HFMA OSG Top 5 Digital Trends in 2021 and Their Healthcare Application
Digital trends are a common point of conversation, driving business and industry alike. Within the healthcare industry, however, these trends--and the transformation they entail--take on a different vantage point. What drives the patient experience today? What makes for a successful digital strategy within the healthcare space?

Diving into the top five digital trends for 2021, we will explore the impact of these transformation takeovers through the lens of the healthcare industry. Identifying key areas of change both for the organization and for the patient. And how digital adaptation will continue to shift in the months and years to come.

May 12, 2021 12:00 PM in Eastern Time (US and Canada)

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Paula Kudlinski
Vice President, Account Management Healthcare @OSG
Paula is best known in the healthcare industry as a leader with proven success managing business relationships within hundreds of healthcare organizations. With 20+ years of experience in the healthcare industry, Paula spent 8 years in sales and account management with McKesson Corporation in the RelayHealth healthcare technology division. Paula is a subject matter expert in Patient Engagement, Communications, Consolidated Print and Online Financial Connectivity solutions and provides strategic direction to clients on the development, delivery, and impact of multi-channel patient financial communications. Prior to McKesson, Paula spent her early career as a fundraiser for a large non-profit organization, which focused on providing microfinance loans, savings, and insurance training, which empowered over 14.3 million people who are working their way out of poverty in the developing world. Her efforts resulted in a featured story in Insight Magazine.
Steve Dubner
Senior Director of Digital Products @OSG
Steve has been with OSG for over 17 years, specializing in many capacities over this time, including strategic software relationships and online billing and presentment solutions. For the past 6 years, his focus has been on business-to-consumer online and mobile payments. His digital product industry oversight includes Healthcare, Government Municipalities and Financial sectors. Steve has been an active Assistant Scout Master for Boy Scouts, for the past 12 years, as well as being a Merit Badge Counselor for SCUBA, Oceanography, Hiking and Cooking. He is the proud father of two Eagle Scouts.