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A Proven Approach to Tracking DG Program Metrics and Deriving Business Value
In this DGPO webinar, Michele Koch from Navient, will be sharing their approach and lessons learned to tracking DG Program metrics and deriving business value by quantifying the impacts to generating revenue and avoiding costs and complexity.

Topics that will be covered include:
• Examples of DG Program metrics
• Roles and responsibilities related to business value metrics
• Techniques used to identify and quantify business value
• Determining business value categories
• Assigning business value status criteria ranges
• Determining business value calculations
• Generating the business values to populate a dashboard
• Tracking potential versus actual business value

Oct 7, 2020 02:00 PM in Eastern Time (US and Canada)

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Michele Koch
Senior Director of Enterprise Data Intelligence @Navient
Michele is the Senior Director of the Enterprise Data Intelligence division that includes the Enterprise Data Warehouse, Enterprise Business Analytics, Enterprise Data Management and the Data Governance Office at Navient. Michele was responsible for the successful design and implementation of the enterprise Data Governance and Data Quality Programs at Navient. Their Data Governance Program won The Data Warehouse Institute’s 2010 Best Practices Award for the Data Governance category and the 2011 Data Governance Best Practice Award. In 2016, Navient’s DG Program was selected as one of 3 finalists for the Gartner Best Information Governance and Master Data Management award. Michele holds dual masters’ degrees in MIS and Computer Systems Applications from The American University and a bachelor’s degree from Cornell University. She is also a founding board member of the DGPO and was a DGPO board member for ten years.