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How to Meet the Challenges of Digital Transformation at Scale
Do your teams manage a large number of document-based processes? Do you have vast libraries of forms and templates that are tailored for products and regions, or multiple legacy platforms that underpin many of your products and transactions? Do budget and time constraints mean only a fraction of your processes get modernized, resulting in disjointed customer and employee experiences? Join this informative webinar to discover how your organization can overcome these challenges and achieve your goals of transforming the end-to-end customer journey.

You’ll learn more about:

• Rationalization & Prioritization: Understand which processes are consuming the most resources; identify opportunities to drive more straight-through processing, reduce manual errors and simplify the customer and employee experiences

• Put the Customer & Employees First: Improvements to the customer and employee experience will drive immediate impact and organizational wins. Learn how to enable a full, round trip digital experience to increase completion rates, simplify onboarding and drive more revenue.

• Increase Organizational Efficiency: Ensure that process improvements are generating high-quality, structured data to drive more automation


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Darren Collins
Product Manager of Business User Experience and Core Applications @Quadient
Responsible for the Quadient CXM product roadmap for Business User Experience and Core Applications, Darren brings over 20 years of experience of working within the Customer Communications Management industry. Darren’s broad technical background and sales support experience help him drive innovation within the Quadient portfolio and help empower client communication strategies. In recent years, Darren has worked with many Quadient clients on their digital transformation of communication-based processes, realizing benefits in customer experience, market adoption as well as process optimization.
David Goldberg
Director of Strategic Partnerships @Daylight
David Goldberg is the Director of Strategic Partnerships at Daylight. He recently joined the company in this newly created role after having spent almost 15 years in financial service institutions (BMO & TD). David has a Bachelor of Commerce from Toronto Metropolitan University (FMA: Ryerson), as well as an MBA from the Ted Rogers School of Management with a specialization in Technology & Innovation. His experience is within the digitization, automation, and user experience space, having worked on major web redesigns, platform and content migrations, and process digitization projects. He has extensive experience in financial services and insurance, which has provided an exposure to critical processes including regulatory frameworks and oversight. David also volunteers with community organizations who support new immigrants with their job search, and he provides advice with resume-building, practice interviews and career coaching.