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Leveraging User Experience Analytics to Drive End-User Software Adoption
KNOA Software Presents:

Implementing, migrating and upgrading enterprise applications can significantly transform your business, but how do you mitigate the risk of eliminating the unknowns? Unknowns such as user errors and process or workflow inefficiencies are the primary reasons why enterprise application projects are delayed and over budget. Unknowns hinder employee adoption, productivity, and your overall technology ROI. Most organizations have limited visibility into the unknown problems hampering enterprise software use. What if you could have full visibility into these potential issues specifically user behavior, workflows, interaction, adoption, and most importantly, how these metrics impact productivity and profitability? User experience management (UEM) software untaps the data and analytics buried among the people, processes, and technology pinpointing issues that often go unnoticed. We will show you how to increase the efficiency of business operations (processes, transactions, workflows, etc.), reducing user and system errors as well as an improved turnaround in help desk response and overall User Experience.

Learn Best Practices advice and how these solutions can be achieved with new technology that enables organizations to objectively measure application adoption effectively and quickly. Attendees will see a live demonstration of KNOA UEM analytics platform, including use case-specific analytics for top priorities like migration and user enablement, and financial models for computing the business impact of IT projects.

Speakers:
Erik Figueredo, CRO & SVP of Global Sales, Knoa Software
Adrienne Racanelli, Account Executive, Knoa Software

Oct 5, 2021 11:00 AM in Pacific Time (US and Canada)

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