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You Catch More Flies with Honey Than with Vinegar: The Quest to Make Every Interaction Count
Simple yet powerful interaction techniques! We will highlight the benefits of utilizing techniques such as rapport building, the ability to de-escalate situations, enhancing dignity, and creating a validating environment for those we serve. Challenge yourself to make the most of your words and make every interaction count.

Jun 25, 2020 01:00 PM in Central Time (US and Canada)

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