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Customer Centric Culture
Solus are Aviva’s group of repair centres, rated #1 by customers, achieved through their innovative approach to customer-centric culture. Solus achieved the highest scores across finalists from all other categories at the UK Customer Experience Awards 2019 which made them Overall Winners. swept the UK CX Awards taking home four awards

Judge Feedback: “Fabulous presentation delivered with passion and precision. Interesting journey showing real thought about customers via mapping.”

Aug 26, 2020 11:30 AM in London

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DeAnna Avis
National Customer Experience Lead @Solus Accident Repair Centres
A customer experience practitioner and CCXP with over 10 years of experience leading customer centric projects around the world, including Europe, the USA and Asia.
Vicki Starrs
Service of Tomorrow Consultant @Solus Accident Repair Centres
Experienced Deployment Team Lead with a demonstrated history of working in the insurance and car repair industry. Skilled in process development, training, continual improvement, people management, Customer Experience and Customer Satisfaction.
Yvette Wise
Director @Capita
Yvette comes with masses of energy, enthusiasm and over 20 years of sales and service operational experience. She has a strong background in coaching and performance management, has managed multi-functional contact centre and field based sales teams and uses this experience when designing performance improvement strategies. Yvette has delivered profitable and sustained results across industry and organisation, with clients including TSB, IBM, AXA, Marks and Spencer, TUI and Nationwide. Yvette has previously judged at the TJ Awards.