Training new collectors in a classroom setting is very different from training agents who are watching you from the comfort of their own home via Zoom or Microsoft Teams. And making sure that remote agents are happy and engaged is equally difficult. And nobody wants to lose -- and have to try and replace -- a good agent in this job market.
In this webinar, sponsored by CollaborationRoom.ai, a panel of leading training experts will share their strategies for training and retaining remote agents. Even if you don't have agents working remotely, this panel will likely have ideas that work in the office as well.