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CEU: HCAHPS: What Does It Mean & Its Role In Patient Communication & Design
Everyday a new acronym is thrown our way. While HCAHPS has been around for the better part of a decade, understanding how furnishings, particularly something as simple as a whiteboard, can affect patient engagement is confusing. This CEU will define HCAHPS and explain the key role design plays in achieving higher scores. We will overlay VividBoard’s applications and relevance to help understand how to improve scores through design.
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