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CONTACT CENTRE FUTURES: HOMEWORKING, DIGITAL FIRST AND CUTTING COST-TO-SERVE
On this webinar, Emotive CX specialist Martin Hill-Wilson will discuss the contact centre industry's next major challenge - how to deliver CX at much lower cost - as well as the Digital First agenda that a growing number of organisations are adopting.

Homeworking specialist Rob Smale will then ask 'What contact centre homeworking model is right for your business?' discussing the pros and cons of a range of options:

- 100% homeworking Vs hybrid (home/office) working
- Single flexible shifts Vs split shifts
- Bring Your Own Device (BYOD)/Bring Your Own Broadband (BYOB) Vs company-provided equipment
- Company-supplied desks and furniture Vs homeworker-supplied

If work-from-home is not your area of expertise, Rob will also discuss what help is at hand to help you through the initial stages of your homeworking journey.

Aug 13, 2020 12:00 PM in London

Webinar is over, you cannot register now. If you have any questions, please contact Webinar host: Michael Gray.