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NASSCOM Product Connect Webinar- Bots on Digital Channels
Bots on Digital Channels: How to design world class customer experiences with omnichannel -voice, email, web, in-appchat, Instant messengers (WhatsApp, Line, Viber)

In this session you will explore:
• Getting started with on bots on your channels
• Setting up achievable CX and automation KPIs on chatbots
o Extending automation and chatbots across channels
• Integration of chatbots with backend CRM (and hence core processes)
• How to automate without losing your brand touch
• Top bot deployments and what makes them successful

Why should you attend this session?
To get a framework on quantifying chatbots RoI, get help in reducing headcount/agent hours without compromising CX and get ideas on how to accelerate your chatbot deployments

Who should attend this session? Anyone thinking of starting or on a chatbot journey. Startup CEOs, Heads of marketing and Customer service, CX & IT Professionals and automation tech heads who want to understand CX play in chatbot deployments

Aug 6, 2020 02:30 PM in India

Webinar is over, you cannot register now. If you have any questions, please contact Webinar host: NASSCOM Product Connect Webinar.