The ASU Small Business Development Center is excited to partner with the San Angelo Chamber of Commerce and the Business Factory to host this no- cost webinar.
The pandemic has affected every business and organization over the past year and future years to come. What do we plan to do differently that will keep our customers happy, satisfied, and coming back for more shopping, genuine conversations, and fun!
In this session, you will learn how to apply the “Make It A Great Day”, Six Steps to Excellence in Customer Service. What kind of customer service experience are you creating? Was it a “WOW” Experience? Let us get back to the basics of excellence in customer service. Anna Hay, founder of Learn the Ropes, will be sharing a customer service training program to build your brand and grow your customer loyalty. A friendly, simple, and authentic approach to excellence in customer service, hospitality, and business etiquette. In today’s economy we have so many shopping options, so making a good first and lasting impression is key to growing any business.