“Sticks and stones may break my bones, but words will never hurt me.” A British rhyme meant to help children stand up to bullying and intimidation. But is that really true? As adults, we know that words DO hurt and that the painful feeling lasts a long time. While words do hurt us, intimidation and bullying do not have to be verbal: the dismissive flick of the hand, the rolling of the eyes, the crossing of the arms on the chest, the “see through you” attitude. The “silent”, non-verbal bullying hurts more, especially when we try to figure out “what we did wrong”.
In this session the audience will learn these 3 things:
• You will receive tools to decipher and deal with the situations in a professional way;
• Find out what the latest research in the fields of non-violent communication and emotional intelligence is;
• Learn how you, as a leader, as well as a team member, can promote a safe working environment where people are not afraid to give honest feedback, while you lead them mindfully.