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TOCCC: Experience Design - How Creative Use of Space is Good for Employees, Guests and Profits with Julia Segal
Good experience design is good for everyone. Employees, guests, and the business all benefit from a well-thought out space. It matters whether you’re in a position to build a bar from scratch, or just want to understand how to tweak your space to be both welcoming and efficient. Thinking through your space using an experience design lens can improve employee and customer experience, as well as productivity for the business. We’ll talk about space planning, smallwares, low cost changes, and ways to audit and make changes where you work that are better for everyone.

Sponsored by Santa Teresa 1796.

Aug 11, 2020 08:00 PM in Eastern Time (US and Canada)

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Speakers

Julia Segal
Born and raised in the GTA (shout out to Oshawa), Julia Segal has lived and breathed hospitality in New York, San Francisco, Chicago and Milan. She is an experience designer, educator and consultant. Over the course of her career, Julia has worked on a variety of food and hospitality spaces, focusing on concept development, layouts and design. Most recently, she has worked in tech, developing and opening over 100 employee restaurants at companies like Google, YouTube, and Verily. Prior to the tech bubble, Julia opened Eataly Chicago’s 65,000 sqft Marketplace, and oversaw the daily operations of 8 kitchens and central production as well as their retail department. She has worked with many growing food businesses to turn single locations into scalable, systems-driven branded concepts. Julia teaches Hospitality Management and Restaurant industry courses at universities around the world. Living in Oakland, CA, Julia makes homemade vermouth and occasionally does standup comedy.