The Consumer Financial Protection Bureau’s new Regulation F is set to transform traditional collections practices. Now more than ever, every call and email must count.
Unique behavioral intelligence on phones and emails enables organizations to optimize outreach attempts, maintain RPC rates, and meet CFPB regulations. Learn how MRS has partnered with Neustar to harness the power of behavioral data to increase reach and maximize efficiency using the best phone/email and the best time-of-day to contact each consumer, to increase effectiveness while adhering to Reg F guidelines.
In this session, Mitchell Young, Vice President of Identity Solutions at Neustar, and Jim Beck, Chief Operating Officer at MRS BPO, will discuss how better customer intelligence enables better agent productivity, fewer customer calls, and improved client financial results including:
-Best answer rates and diminishing returns across different quality phones and number of dial attempts
-Phone intelligence identifying the phone number a consumer uses most
-Best time-of-day/day-of-week intelligence for when each individual is most likely to answer
-Verifying and appending best emails for individual