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CXPA Sponsored Webinar by Verint: Leverage New Customer Behavior Insights and Trends to Drive Customer Satisfaction and Business Growth.
The Verint Experience Index Retail Report examines retail consumers’ behavior and preferences which are essential to consider when fine-tuning your CX strategy – especially as you prepare for the Black Friday, Cyber Monday, and holiday shopping rush. With the level of investment seen in digital solutions since 2020, it’s an uncertain time for many retailers, and finding a balance that offers exceptional online and in-store experiences isn’t straightforward.

The Verint Experience Index is a web panel survey report chronicling customer experiences across key industries. This new retail edition ranks the omnichannel experiences of the top retailers in the U.S. Join this webinar to learn the intriguing results of this study and what it means for your business, including:

• Retailer Engagement: 36% of consumers under 41 prefer to visit stores, compared to over 66% of shoppers aged over 56
• Customer Journeys: More than 75% of Gen Z and Millennials use multiple sources for researching a product
• CSAT Drivers: Price and digital experience are the biggest CSAT drivers for both Gen Z and Millennials; Merchandise is the most prominent for older generations

Aug 30, 2022 02:00 PM in Eastern Time (US and Canada)

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Speakers

Deneen Davis
Senior Manager, Customer Analytics (CX, Prof Services) @Verint
Deneen Davis has been with Verint for almost 15 years. Now, as a Senior Manager, she leads a team of analysts who develop insightful consumer-based field surveys and analyze results to establish meaningful CX trends that can “make or break” a business. Deneen is brilliant, and passionate about educating clients to improve their customer experience journeys. She has over 25 years of experience in measuring CX trends. She is a wiz at leveraging key learnings to adapt future field surveys in various industries so companies can learn and succeed.
Avanti Joglekar
Senior Content Marketing Manager @Verint
Avanti serves as the content lead for Experience Management at Verint where she is focused on telling thought-provoking stories about customer experience (CX). In her role as Senior Content Marketing Manager, Avanti leads the strategy, development, and execution of initiatives to drive awareness for and adoption of CX solutions. In her four years at Verint, she has supported content and digital efforts across the portfolio by creating a wide array of content types.