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Personalization at Scale: How Penn Medicine Reduced Readmissions by 26%
In this fast-paced session co-hosted by Quil, Penn Medicine executives share how they built a digital front door to uniquely meet patients wherever they are. By taking a page from the entertainment industry, Penn Medicine staff activate patients in their care with new technologies while allowing patients to lean into trusted providers. The result? Reduced variability of care delivered and improved outcomes for all stakeholders.

Have the Coffee On Us: A $10 Starbucks gift card for the first 50 people who register AND attend the 30 minute webinar.

Nov 3, 2021 02:00 PM in Eastern Time (US and Canada)

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Neil Ravitz
Chief Operating Officer,Department of Orthopaedics; Chief Administrative Officer, Musculoskeletal Service @Penn Medicine
Neil graduated from the United States Military Academy at West Point with a Bachelor of Science degree in Systems Engineering and completed his Executive MBA through Penn State University. After leaving the Military, Ravitz spent nearly 10 years in consulting with KPMG, BearingPoint and Deloitte in their Federal practices supporting clients in Homeland Security and the Department of Defense. Neil joined Penn Medicine as the Chief Operating Officer for The Chief Medical Officer for the health system in 2011, helping to oversee the implementation of quality and safety initiatives that were critical to the safe delivery of care. In 2014 he became the Associate Executive Director at Penn Presbyterian Medical Center where he oversaw the business operations of Medicine, Surgery, Oncology, Wound Care, and the outpatient surgery center. In his current role, Neil is in charge of all business functions, strategy and operations for Penn Orthpaedics across the region.
Eric Hume, MD, FAAOS, FACS
Medical Director of the Quality and Safety Department of Orthopaedic Surgery , Perelman School of Medicine @Penn Medicine
Dr. Hume is also an Associate Professor of Clinical Orthopaedic Surgery, and Attending Orthopaedic Surgeon at Penn Presbyterian Medical Center. As a clinician committed to quality, he has found opportunities to build evidence-based safe processes shared across the service line. He has grown an interdisciplinary group of clinical and non-clinical colleagues focused on lowering perioperative risk for hip and knee arthroplasty patients and managing large hip and knee bundles, BPCI now BPCI-A and IBC, across Penn Medicine campuses. His research and innovation include Home Connect and Quil, both aimed arthroplasty patient preop education and postop discharge to home safely. He manages program-awarded Joint Commission Hip and Knee Certificates. Most satisfying to him is supporting the career growth of members of the outcomes group, and the success that improving quality and safety leads to less expensive care within a bundle structure.