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Turbulent Waters Ahead: Moving Beyond Traditional Service Performance KPIs to Manage Costs and Measure Success

Aquant’s recent 2023 Service Intelligence Benchmark Report revealed that economic uncertainty is affecting every part of service. Today’s service leaders are facing new and familiar obstacles, such as inflation, talent shortages, and the ever-increasing expectation to deliver value at a lower cost. Our Report shows that service costs are up as much as 7% in comparison to last year—confirming inflation’s impact.

But it is possible to set your organization up for success and provide exceptional service, even amid industry challenges.

Dec 8, 2022 10:00 AM in Stockholm