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Performance Management for Clerks
According to the U.S. Office of Personnel Management, performance management consists of five components: “Planning work and setting expectations, continually monitoring performance, developing the capacity to perform, periodically rating performance in a summary fashion, and rewarding.” Effective management would ensure proper behaviors are being executed, which would in turn produce favorable results. To this end, we will discuss these topics in the online workshop.

Clearly identify the job’s purpose as well as the duties associated with it.
Determine goals and how to measure outcomes.
Characterize the standard of performance for critical aspects of the position.
Discuss employee performance and provide feedback both informally and formally through annual reviews.
Keep track of performance records.
If necessary, create an improvement plan to better employees’ performance.

1 CMC Education or 1 MMC Advanced Education point granted per 2 hours with a passing grade on the learning assessment. After completing the course, you will receive a link to the assessment. With a passing score, you will automatically receive a certificate. There are unlimited retakes on the assessment.

Nov 19, 2020 01:00 PM in Eastern Time (US and Canada)

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Registration fee $75.00USD
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