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CXQA Live!

A weekly discussion (Tuesdays at Noon Eastern) that focuses on the advancement of the Agent Centric Call Center Philosophy:

The Agent is the single most important asset in Call Center CX ​

Agents with the right training, tools, and connection with your company:
Will be a revenue growth/protection center for your business/brand ​
Will be the best diagnostic tool you have for your business ​
Will ensure that your customers are satisfied and connected​
Will produce more and better work​
Will want to stay and contribute to the long-term success of your company

Upcoming Topics and Guests and Topics:
2-7-2023 - Vaishali Dialani - CX East and West
2-14-2023 - Suzi Earhart MCorp CX
2-21-2023 - TBA