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Leading, Managing and Thriving through Covid-19


Jul 22, 2021 12:50 PM

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Rob McGaver
Director of Claims @West Bend Mutual Insurance Company
Rob is a graduate of the University of Wisconsin with a Bachelor of Science degree. He also earned his law enforcement certification and served as a Deputy Sheriff prior to entering the insurance industry. Rob has more than 15 years of experience working in claims. He joined West Bend in 2010 to help start the large workers’ compensation division of the company. He is currently the Director of Claims as well as co-host of “The Claim Story,” the #1 rated insurance claims podcast (because it’s the only insurance claims podcast) in West Bend, WI. Rob also volunteers for multiple non-profits along with coaching youth hockey.
David Ertmer
Senior Vice President – Claims @West Bend Mutual Insurance Company
Dave is a graduate of Western Illinois University with a Bachelor of Arts degree. He also earned his Master of Arts degree from Western Illinois University, as well as the Chartered Property Casualty Underwriter, Associate in Claims, and Associate in Management insurance designations. Dave has more than 25 years of experience in the insurance industry. He joined West Bend in 2009 after working for General Casualty Insurance for 15 years in various leadership roles. He is currently senior vice president - claims for West Bend Mutual Insurance. One of his major responsibilities is leading the company’s innovation efforts. Dave also serves in various nonprofit leadership roles in Southeast Wisconsin.