As the collision repair and related industries continue to serve the motoring public, many essential businesses and networks are seeking guidance on managing interactions with consumers and their property. SCRS has coordinated this webinar to learn from professionals experienced in restoration, decontamination and infectious disease control.
The conversational webinar will explore topics on how to manage customers’ expectations, and what practices, processes and disinfectant agents work. The program will identify potential procedural takeaways, accessibility to disinfectants, the importance of appropriate PPE utilization in infectious environments, and what alternatives may exist. It will also cover false advertising, liabilities around improper terminology that misrepresents tasks performed, and technology that does not comply with the standard of care.
Kye Yeung, SCRS Past Chairman and Owner of European Motor Car Works and Aaron Schulenburg, SCRS Executive Director will be joined by Kris Rzesnoski, CR, WLS, CLS, RTPE, BA, VP of Business Development at Encircle, Norris Gearhart, CR, President/CEO at Gearhart and Associates, LLC, and Jordan Hendler, Executive Director at WMABA and Conference Administrator at PIRC
The session will allow for Q&A with panelists.