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Planning for PCI Compliance: How to De-Scope Your Contact Center


Sep 23, 2020 10:30 AM

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Art Schoeller, Guest Speaker
Vice President, Principal Analyst Serving Application Development & Delivery Professionals @Forrester Research
As vice president and principal analyst at Forrester Research, Art Schoeller supports Application Development & Delivery (AD&D) Professionals who plan, build, and run unified communications and contact center workloads for enterprises. Art Schoeller's 35 years of experience span the computer, communications, and software industries. Art was an early member of the call center product management team at AT&T, helping it establish its early market share gains that led to Avaya being a leader today. He is best known in the contact center industry for his accomplishments with CTI by helping establish standards and solutions to grow the market in its early stages while at AT&T/Lucent. He led the team that partnered with Novell to establish the CSTA standard. This standard continues to this day to be the default CTI interface for contact center and telephony integration applications.
Matt Ervin
CEO @Plum Voice
Matt is the founder of Plum Voice and serves as its CEO and President. Matt has more than two decades of experience developing technology-enabled businesses. He began his career as a technology, media, and communications investment professional at Sanford Bernstein and then at Baron Funds, where he co-managed the Baron Growth Fund and the Baron Opportunity Fund. In addition to founding Plum, Matt is also the founder of MedicaSafe, a health technology company pioneering the development of data-generating medication systems. Matt has been early stage investor and advisor to a variety of startups and growth companies. Matt received undergrad and graduate degrees in Physics and Applied Sciences from Harvard University.