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Service Leadership - The Power of Management Engaged
One secret to service success is an involved management team. Customer loyalty grows from a clear service vision backed by well-thought-out practices. The complexity of the product and the number of personalities involved can make developing a cohesive and effective approach to service an overwhelming task. By breaking the challenge down to its essential componentes, the assignment becomes manageable, and the resulting insights form a dynamic structure that responds to every changing consumer attitudes.


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